Home care improvement

The organization provides care and a sheltered environment, mainly for elderly people with physical limitations. To enable these clients to live as independently as possible in their own homes, they provide housework support, home care and various forms of specialized home nursing and

treatment. They also provide services for rehabilitation cases. The organization has many different residential locations in which clients receive intensive care and guidance in sheltered surroundings.

Clients may stay temporarily at these locations if, for example, they are in a rehabilitation process. This case described here relates to the Home Care Business Unit in the organization.

Transforming the L&D Business Model

The organization provides care and a sheltered environment, mainly for elderly people with physical limitations. To enable these clients to live as independently as possible in their own homes, they provide housework support, home care and various forms of specialized home nursing and

treatment. They also provide services for rehabilitation cases. The organization has many different residential locations in which clients receive intensive care and guidance in sheltered surroundings.

Clients may stay temporarily at these locations if, for example, they are in a rehabilitation process. This case described here relates to the Home Care Business Unit in the organization.

Increasing Sales Performance and Retention

The organization provides care and a sheltered environment, mainly for elderly people with physical limitations. To enable these clients to live as independently as possible in their own homes, they provide housework support, home care and various forms of specialized home nursing and

treatment. They also provide services for rehabilitation cases. The organization has many different residential locations in which clients receive intensive care and guidance in sheltered surroundings.

Clients may stay temporarily at these locations if, for example, they are in a rehabilitation process. This case described here relates to the Home Care Business Unit in the organization.

Performance Improvement in Healthcare Systems

This case describes how an innovative 70:20:10 design of a learning and performance landscape has made it possible to allow a significant part of the preparation and support of professionals to occur in a cost-effective way in practice (workplace learning). The purpose of this practice is to support 2880 care professionals in PAM (Patient Administration – part of SAP implementation), within the business unit Surgery 753 care professionals.

High Performance for 2020 and Beyond: Strategies and Technologies That Work

High Performance for 2020 and Beyond: Strategies and Technologies That Work Leveraging Intellectual Capital to Quantify Organizational Performance   Authors: Charles Jennings and Bob Danna In yesterday’s knowledge economy, codified knowledge harbored by individual employees was considered the key value creator. However, this model is being rapidly replaced by today’s more powerful era of the expert. The era of the…

Experiences that Develop

Experiences that Develop   Authors: Charles Jennings and Joachim Nisgaard This paper provides an insight into the way leaders and managers learn and develop in a leading-edge, global company. It examines the importance of learning through experience, and the types of experiences that have the most lasting impact. A leading European energy company undertook the…

The Knowledge and Learning Transfer Problem

During a meeting at Cambridge University around 30 years ago I was thoroughly chastised by a Cambridge academic. I’d used the phrase ‘learning delivery’ when describing computer-supported collaborative learning (CSCL) approaches. CSCL was one of the hot pedagogical approaches of the day – when network-based learning was in its relative infancy. “Charles, my dear fellow”,…

Making Learning Work

This seems an almost natural process. We learn first and then we work. A huge global industry has built up around this approach. But we are coming to the realisation that in the context of organisational learning and learning organisations this is not the only, or necessarily the best, way to create high performing people…