Performance Improvement in Healthcare Systems


Authors: Jos Arets and Vivian Heijnen

The hospital client in the Netherlands, with over 5,000 employees at the time of this intervention, has core activities in the areas of patient care, education and training, and research. These task fields are closely intertwined with each other and high-quality patient care is central to everything the hospital does.

As the healthcare industry undergoes significant market changes, the largest part of the expenditure for patient care is dependent on the volume and the price of the service performance delivered, expressed in Diagnostic Related Groups (DRG’s). Due to increasing competition, as well as the increasing number of international healthcare partnerships and higher requirements on patient safety, institutions now take on more risk than in the past.


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