Vivian Heijnen

Co-founder 70:20:10 Institute

Leading 70:20:10 organisational change programmes with clients, including the 70:20:10 Expert programme (professionalisation programmes run in-company), the Performance Detective programme and other services. Overseeing quality management/auditing. Developing new 70:20:10 Institute services.

Vivian has a deep background in both learning and consulting in large and smaller organisations, and in the Netherlands Royal Forces. Her strength is her strategic thinking combined with pragmatism and a knife-like focus on execution. She has consulted on a wide range of projects at every level for the implementation of 70:20:10 solutions, including management development change, L&D enablement, and the implementation of electronic patient files to improve performance in the medical world. She also works in a range of other areas. Her skills as a performance detective, a performance tracker, and performance game changer are unrivalled. Vivian’s passion is for supporting people in the workplace to do their jobs and improve performance without constraints and unnecessary learning solutions.

Charles Jennings

Co-founder 70:20:10 Institute

Business development. Game changer and mindset work with leadership teams. Strategic consulting. Facilitating 70:20:10 programmes. Working with institutional and business partners. producing whitepapers and articles.

Charles has been working with the 70:20:10 model for almost 20 years and is known worldwide for his work and advocacy of the approach. He is a leading thinker and practitioner in the field of building high performance strategies and solutions and has deep experience of corporate L&D, Talent and HR, having held senior CLO roles in global companies.  A former academic and business school professor, Charles is a member of advisory boards and steering groups for international learning, performance and business bodies around the world.

Charles’ passion is for helping organisations adopt learning and performance solutions that work through applying 70:20:10 principles and practices.

Jos Arets

Co-founder 70:20:10 Institute

Jos’ passion is for co-creating, with colleagues and clients, a new future for Learning & Development as a Value Creator. Jos has worked for more than 30 years in the field of L&D and human performance improvement. As the CLO of a University hospital in the Netherlands for almost 15 years, Jos reported directly to the board of directors because L&D was seen as critical to delivering value to the hospital’s core mission and processes.

With continued L&D innovations at the hospital and through his publication of numerous books on the improvement of healthcare education, Jos became a thought leader on a national level. As the demand for his expertise expanded beyond the hospital, Jos started his own consulting practice. He focused on supporting L&D departments in moving from the learning paradigm to the performance paradigm and to providing added business value.

Jos has continued to write many books, articles and blog posts focused on learning and performance, some of which have become L&D classics. As the principal author of the 70:20:10 Towards 100% Performance book, he developed the 70:20:10 methodology in collaboration with his partners, Vivian Heijnen and Charles Jennings. Over the last two years Jos has been researching the L&D field to develop a new approach for learning: the Four L&D Business Models and the Value-Based L&D Methodology. Currently, he is writing a book about this new approach which will be titled, Show me the Value: creating value-based L&D.

Mandy van Hugten

Marketing & Communications Specialist

Kathy Granger

President - 70:20:10 Institute U.S

Kathy has over 25 years of experience in the L&D industry with senior leadership roles in several consulting firms, most recently as President of Fort Hill Company. She has always maintained a laser focus on ensuring clients’ learning initiatives deliver improved performance and business value. She has used the 70:20:10 reference model over the years to guide the design of web-based learning applications as well as learning campaigns. The Business Model Canvas is Kathy’s preferred approach to creating successful strategies to drive organizational change and product innovation. She leads client management and consulting support for the Institute’s new Value-based L&D Solutions with organizations in the U.S. and Canada.

Nas-raddine Touhami

Manager operations


Joost Robben

70:20:10 Expert Programme facilitator

As a performance consultant Joost helps to improve human performance in organizations. Using a 70:20:10 lens, he bring learning to the spot where people actually create results: the workplace. He helps to transform the workplace into an environment in which your employees can excel and deliver top performance. An environment that provides (performance)support that give your employees just the right information they need to deliver performance at the moment of need. An environment that connects your top expert’s knowledge with their peers and colleagues through performance based communities of practice. An environment in which management, processes and organization are perfectly aligned for performance. An environment that keeps your organization compliant and ahead of competition.

Fabrice Luijten

70:20:10 Expert Programme facilitator

Fabrice Luijten 70:20:10 Expert Programme facilitator Fabrice is fascinated by the way organizations are run and how they operate to achieve (public) goods. Or in other words: things that matter. As a performance consultant he helps to improve human performance in organizations. Using a 70:20:10 lens he brings learning to the spot where people actually create results: the workplace. Fabrice has worked on projects covering a large array of 70:20:10 solutions within public institutions like hospitals, the Dutch tax administration and urban municipalities, as well as private corporations. He is committed to a happier and more productive workplace in which people are seen so we all can bring out the best for ourselves and our surroundings.


Harold Jarche

Harold Jarche is focused on workplace transformation for the network era. He has been described as “a keen subversive of the last century’s management and education models”. Clients appreciate Harold for his extensive experience and network. His internationally renowned blog is “a beacon of light in the dark landscape of organizational learning”. According to one long-time reader,…

Mark Britz

Mark Britz has worked over 15 years designing and managing learning solutions for elearning production houses, K12 publishing, dental management, and IT healthcare. His career has spanned the areas of public education, business simulation design, management and executive consultation.  As a senior learning and performance practitioner he has developed formal learning solutions as well as strategically implemented…