Home care improvement

The organization provides care and a sheltered environment, mainly for elderly people with physical limitations. To enable these clients to live as independently as possible in their own homes, they provide housework support, home care and various forms of specialized home nursing and

treatment. They also provide services for rehabilitation cases. The organization has many different residential locations in which clients receive intensive care and guidance in sheltered surroundings.

Clients may stay temporarily at these locations if, for example, they are in a rehabilitation process. This case described here relates to the Home Care Business Unit in the organization.

Transforming the L&D Business Model

The organization provides care and a sheltered environment, mainly for elderly people with physical limitations. To enable these clients to live as independently as possible in their own homes, they provide housework support, home care and various forms of specialized home nursing and

treatment. They also provide services for rehabilitation cases. The organization has many different residential locations in which clients receive intensive care and guidance in sheltered surroundings.

Clients may stay temporarily at these locations if, for example, they are in a rehabilitation process. This case described here relates to the Home Care Business Unit in the organization.

Increasing Sales Performance and Retention

The organization provides care and a sheltered environment, mainly for elderly people with physical limitations. To enable these clients to live as independently as possible in their own homes, they provide housework support, home care and various forms of specialized home nursing and

treatment. They also provide services for rehabilitation cases. The organization has many different residential locations in which clients receive intensive care and guidance in sheltered surroundings.

Clients may stay temporarily at these locations if, for example, they are in a rehabilitation process. This case described here relates to the Home Care Business Unit in the organization.

Performance Improvement in Healthcare Systems

This case describes how an innovative 70:20:10 design of a learning and performance landscape has made it possible to allow a significant part of the preparation and support of professionals to occur in a cost-effective way in practice (workplace learning). The purpose of this practice is to support 2880 care professionals in PAM (Patient Administration – part of SAP implementation), within the business unit Surgery 753 care professionals.

70:20:10 Expert Programme

We facilitated the 70:20:10 Expert Programme. The programme consists of two face to face accelerator meetings (also possible to do online) and online coaching whenever needed. We also made online tools available that are derived from the book 70:20:10 Methodology. Key success factor of the programme is the participants conducting their own real live project.