Generally, L&D professionals ask themselves the question: “How can I deliver services as quickly as possible in accordance with the wishes of the customer?” On the other hand, others ask a more fundamental question: “Does the service actually work?” To determine the effectiveness of any service, the L&D professional looks for scientific evidence. Scientific evidence will help decision-making about learning services. The question is, is this evidence-based or evidence-informed?
For decades, evaluation, ROI and business impact have been under discussion within L&D. Countless conferences are filled with the what and how of the evaluation of predominantly formal learning (1). However, responses to the question: ‘how can we translate the value of (formal) learning to business impact’ often remain anxiously silent. That is why it is time to think differently about the value that L&D delivers – beyond the boundaries of formal learning.